This article explains how to publish a company announcement on Comms and docs > Announcements. Users with Communication Module Administrator Permission publish announcements; employees with Communication Module Employee Permission read them.
Before you start
The target departments must be defined and employees assigned to positions in these departments.
If you send by SMS, the company's Digital Credit balance must cover the number of recipients (1 credit per SMS).
A cover photo must be JPG, JPEG, PNG or WEBP and at most 20 MB.
Step by step
In the left menu, go to Comms and docs > Announcements and click Post announcement at the top right. The same window also opens from the Post announcement link under the Announcements card on the home page and from Create > Announcement in the top menu; you stay on the page you are on.
The Add Announcement window has three sections: who gets it, what it says and how it reaches them. In 1 Recipients, choose the Branch first and then the target Departments (both required, several allowed). The Summary box on the right shows your choice in short, for example "Head office · All departments".
In 2 Content, fill in Title (required, up to 50 characters) and Message (required). You can format the message text; images can't be pasted. The length limit is shown under the field: 150 characters with SMS on, 3000 with only email on, 500 when both are off. Optionally upload a Cover Photo; it is shown above the text in the announcement and the email and is not included in the SMS. The Preview card on the right shows, as you type, how the announcement will look on the Announcements screen.
In 3 Delivery, choose the channels. The announcement is always published In Teamso; the other two channels are optional:
Also send by SMS: The announcement is also sent as an SMS to the selected employees' phones. Each recipient costs 1 Teamso Digital Credit; the card shows the credit you have left and turns into a red warning when it has run out. With SMS on, the message can be at most 150 characters and Turkish letters are converted to their English equivalents in the SMS. You see the text to be sent in SMS text.
Also send by e-mail: The announcement is also emailed to all employees in the selected departments.
The default values of these switches come from the notification preferences in the company settings (Settings). They go back to the default when you close the window.
Click Publish. If a field is missing, a red message appears under it, the bottom of the window says "Complete the missing fields." and the window scrolls to the first missing field.
Result
The announcement appears on the Announcements screen as a card, grouped by month: title, sender, date, a New badge if it is from the last two days, an SMS / Email badge if it was delivered that way, the first lines of the message and the recipient departments. A cover photo shows as a small image next to the card. If the text is long, Read more opens all of it.
Active employees in the selected departments receive the announcement through the channels you chose. An in-app notification is always created for them, even when SMS and email are both off.
The Announcements screen lists all of the company's announcements to all employees; the department selection only determines who receives a message.
Employees open the full announcement by clicking its title or Detail in the card's ⋯ menu. To delete an announcement, choose Delete from the card's ⋯ menu (only with Communication Module Administrator Permission). Emails and SMS already sent for a deleted announcement can't be recalled.
Search with the box in the row above the list (it searches the title by default). To change what is searched, click Add filter and pick Title, Sender or Department under Search in. Pick a date range with the Date filter (This month, Last month, Last 3 months, This year or two days on the calendar). The cross next to a set filter removes it and Clear all removes the search and every filter; the right end of the row shows how many announcements were found. The feed runs from the newest announcement to older ones. On phones the search box takes the full width and the filters sit in the sideways scrolling row under it, opening from the bottom. The search and filters are kept in the address bar, so a reload or a shared link opens the same list. The Celebrations tab of the screen shows the celebrations of the last 7 days (Celebrations).
Common problems
Symptom: When I click Publish, I get "Contact your manager regarding Teamso Digital Credit."
Cause: SMS is on and the credit balance doesn't cover the selected recipients. In this case the announcement is not created.
Solution: Add credits, narrow the department selection or turn Also send by SMS off.
Symptom: I can't type any more in the message.
Cause: You reached the character limit for the selected channel.
Solution: If SMS isn't needed, turn Also send by SMS off; for long texts turn Also send by e-mail on (3000 characters).
Symptom: The bottom of the window says "The delivery settings could not be loaded." and the announcement isn't published.
Cause: The company's announcement delivery settings could not be loaded.
Solution: Reload the page and try again; if it keeps happening, tell your system administrator.
Symptom: Some employees didn't receive the email.
Cause: The employee isn't assigned to a position in the selected department or is inactive.
Solution: Check the employee's position assignment.