In the left menu go to AI Simulation > Practice.

My tasks at the top lists the simulations and training tracks assigned to you that are not finished yet, by due date. Each task is one row: its full name (with Exam mode next to it when it applies), and under it the customer's name and role, your attempts and the pass score; a training track shows how many steps are done and the next step. The due date (days left; nothing when there is no due date) and Start sit on the right; Start or the row itself opens the start window. The page shows up to 3 tasks; if there are more, See all lists them in a window, with the steps of each training track in order. With no assigned task, this area shows a short welcome and a Start the recommended one button.

The My progress card on the right (under your tasks on a phone) shows your level, XP, the XP left to the next level, your streak and how many practices you did this week. If your company turned on the leaderboard, this month's top 3 and your rank appear under it. The My recent attempts card at the bottom lists as many of your latest conversations as fit in the column, with their score or state; click one to open its result in a window, and See all goes to My history. If you have not practised yet, the card shows the How it works steps and a Start your first practice button (side by side and without the button when the leaderboard is on). When the screen is too short for this card, it is left out and the card above reaches the bottom of the column.

Scenarios sit in one list and each scenario shows once. Choose a category with the tabs at the top (All, Sales, Call centre, Retail and front desk, Written channel, Company scenarios and so on; each shows its number of scenarios). In All, with no search or filter, a short Recommended for you row comes first; these are the first scenarios of the list, they are included in the counts and do not show twice.

Narrow the list with the Search scenario or customer box and the Sector, Mode, Difficulty and Language chips; Duration is under Add filter. The Language chip first shows the scenarios in your interface language (Türkçe in the Turkish interface, English in the others); choose All to see the scenarios in both languages together. Sort orders by name, duration or your best score; when nothing matches, Clear filters brings the list back.

Each card shows the customer's name and role, the scenario name, a short context sentence, the sector and the approximate duration; when a scenario can only be done in one mode it says Written only or Voice only; if you tried it before, your best score is at the top right. Difficulty and language only show when they differ from the default. Click a card.

The scenario name and a short description come first, then the customer card: the customer's name, age, occupation and city; the customer's hidden intent and mood are not shown.

Read your role, goal and what counts as success under Your task. If you came from an assignment, the due date, pass score, attempts left and exam mode show in a blue strip.

Under How do you want to talk? choose the Written or Voice card. Voice cannot be chosen when voice is off in your company or for this scenario, when the assignment is written only, or when your mobile app version does not support voice; the reason is shown. In a voice assignment you can still choose Written if you do not want to talk; your manager sees it as a written alternative.

Choose the Difficulty. If the assignment fixes it, the choice is locked.

Turn live tips on or off with Coach tips. Exam-mode assignments turn the tips off and lock them.

The approximate duration and the credit note are at the bottom; if you have not accepted the privacy notice yet, that is mentioned too. Click Start the conversation.

The conversation screen fills the whole area. The top strip shows the customer's name, the permanent AI customer tag, the scenario name, the time left (red in the last minute) and the turn counter (5/40 turns).

In an outbound call you start; in an inbound call and in a written channel the customer sends the first message.

Type your message in the box at the bottom. Enter sends, Shift+Enter adds a new line; up to 1000 characters.

Messages flow as chat bubbles: the customer's on the left, yours on the right. While the customer is typing, a "typing…" indicator shows and the box is locked. If the reply takes longer than 20 seconds, "The connection is slow, please wait…" shows; after 45 seconds without a reply Send again appears. When the customer cannot be reached, Try again asks for the last reply again.

To finish, click End conversation and confirm. The customer can end the conversation too: after your first three messages, once they have decided, or when you clearly refuse what they ask for (right away if you insult them twice). A message in which the customer asks you something never closes the conversation; they wait for your answer and ask for a step you have not offered yet, such as an appointment or a solution. The conversation also closes when the time or turn limit is reached.

The "The conversation is being scored" screen moves through its steps; the full-screen result opens when the score is ready (Reading a simulation result).

When you start a voice conversation, the browser asks for the microphone; allow it.

Choose your microphone from Microphone. Say something: if the level bar moves, the microphone works. The notice on the screen says that this is a training conversation with an AI customer and that your speech is transcribed; if audio recording is on, it also says how many days the recording is kept.

Click Start the call. In an outbound call you first hear a 2-second ring.

The call screen shows the customer's large avatar and name, the status (Connecting, Ringing, Speaking, Listening) and the time spent and left. Rings spread around the avatar while the customer speaks, and sound bars move while you speak. What is said appears in the Live captions card (silence does not show as a caption line); the Live captions button turns them off. Mute turns your microphone off (the icon is crossed out) and Unmute turns it back on. When the captions box fills up, the newest line stays in view; scroll up to read earlier lines.

If you speak while the customer is talking, the customer stops and listens.

Close the call with End call. The customer can hang up too: when a rule of the scenario ends the conversation (for example a sentence that should not be said), the customer says goodbye, the call closes by itself once the goodbye is over and the conversation is scored. If the customer asks something before saying goodbye, you can answer; the call closes with the goodbye, or within about 20 seconds when none comes. If the connection drops, it reconnects once within a few seconds; otherwise the conversation is scored with what was said so far. If the line closes after the customer's goodbye, it does not reconnect.