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AI Simulation

Written and voice practice with an AI customer, scenario studio, assignments, training tracks, team results and settings.

9 articles
AI Simulation module overviewSummarises what the AI Simulation module does, the roles and permissions, credit use, conversation statuses and notifications on one page.
AI Simulation settings, usage and creditHow to set voice conversations, coach tips, the pass score, audio and transcript retention, the leaderboard and appeals in the AI Simulation settings, and how to follow conversation counts and…
Practising with an AI customer (written and voice conversations)Explains choosing a scenario on the Practice page, the start window, written and voice conversations, live coach tips, XP, levels and streaks, the leaderboard and the My history page.
Reading a simulation resultExplains the score ring, criterion cards and evidence, strengths and development areas, conversation measures, the transcript, XP and asking for a review on the result page.
Assigning and tracking simulationsExplains assigning a scenario or a training track to people and audiences, automatic assignment for new hires, due dates and pass conditions, following progress in the assignment window, editing an…
Creating, trying and publishing a simulation scenarioExplains the scenario list, the New scenario window (Start blank, Copy a built-in scenario, Create with AI), the 6-step scenario studio, the rule editor, evaluation criteria, knowledge documents, Try and…
Training tracks and certificatesExplains grouping several simulations into an ordered training track, steps and pass conditions, publishing and versions, the employee's track card, the certificate, finding a certificate and revoking it.
Team results and reviewsExplains the KPI cards, the skill heat map and its evidence, assigning practice for a weak area, the progress curve, the list of attempts and Excel on the team results…
Personal data and privacy in AI SimulationExplains the privacy notice and the "I have read and understood" acknowledgement, the notices during a conversation, the written alternative in voice assignments, masking of personal data, audio and transcript…