You upload onboarding documents in one of two places:
If you already work for the company, HR sends you a Data Entry Request. When you sign in to Teamso, this window opens on the home page.
If you are a new hire (candidate), HR adds you to E-Welcome. When you sign in, the E-Welcome form opens; the documents are in the form's Documents step (Filling in the E-Welcome form as a candidate).
Uploading documents as an employee (Data Entry Request)
In the Data Entry Request window on the home page, click the Employment Documents card. In the list that opens, click Add, pick the document in File Name (listed with a Mandatory or Optional label), upload the file and click Save. JPEG, JPG, PNG and PDF files up to 20 MB are accepted. A completed card gets a green check mark; enter your details on the other cards (National ID Information, Marital Status, Foreign Employee) the same way.
When every mandatory detail and document is complete, Send for Approval becomes available. Click it and enter the 6-digit code sent to your phone.
After you send it, HR approves your details, asks for a revision or rejects them (Data Entry Request).
Uploading documents as a candidate (E-Welcome)
In the form's Documents step, open the menu on the row of the document you are asked to upload and choose Upload. JPG, JPEG, PNG, WEBP, HEIC and PDF files up to 20 MB are accepted.
Open the documents prepared by the company with Show and choose Confirm.
When all documents are done, click Complete.
Common problems
Symptom: Send for Approval is greyed out and cannot be clicked.
Cause: At least one mandatory document or mandatory detail is missing. Optional documents do not block sending.
Solution: Open the card without a green check mark and complete what is missing.
Symptom: The Data Entry Request window does not open on the home page.
Cause: There is no data entry request for you, HR cancelled it, or you have already sent the form for approval.
Solution: Ask your company's HR team to send you a Data Entry Request. If you are a candidate and see "No data entry was requested." at sign-in, HR needs to use Request Data Entry in E-Welcome.
Symptom: I want to add a document that was not requested, but it is not in the list.
Cause: The File Name list contains only the documents your company asked you for.
Solution: If another document is needed, ask HR to add it to the request.
Symptom: The file does not upload.
Cause: The file type is not supported or the file is larger than 20 MB.
Solution: Save the document as PDF or JPG and reduce its size. The Android app can pick only images from the gallery, so upload PDFs from the web.
Symptom: Uploading a document shows "The file's content does not match its extension".
Cause: The file is damaged, or it is named .pdf but contains something else (e.g. a web page saved as PDF). Uploading the same file again gives the same result.
Solution: Download the document again from its source (e-Devlet: Download as PDF) or take a photo of it and upload it as JPG.
Symptom: The confirmation code does not arrive.
Solution: I'm not receiving the verification code (SMS).
Symptom: I cannot sign in.
Solution: I can't log in - what should I do?