This article covers the Employee reminders section in the Email Notifications group of the Company Settings screen. In companies opened with Get Started, Teamso sends two reminder e-mails to your employees on behalf of your company. You can turn both off or back on in this section. Users with the View Company Settings permission see the setting; changing it requires the company admin role or the Company Permission Settings permission.
The reminders are on for every company at first. You do not need to do anything; turn them off here if you do not want them.
Before you start
The employee needs an e-mail address on their account to get the e-mail.
For the mobile app invite, the PDKS or Leave module must be on in your company.
Step by step
In the left menu, go to Configuration > Company settings.
In the settings menu on the left, click Employee reminders in the Email Notifications group.
The switch on the right of the card turns both reminders on or off together. While it is off, these e-mails do not go to employees.
Click Save at the bottom of the card. Click Undo to discard the change.
Result
The two reminders are:
Your account is waiting for you: If a set password link was sent to an employee (when they were added or when sign-in details were sent in bulk) and the employee has not signed in within 3 days, the same link is sent once more before it expires. No new link is created; once the employee uses a link, the old ones stop working.
Get the mobile app: Three days after the employee's first sign-in, if they still have not installed the mobile app, an invite goes out. It does not go if both the PDKS and Leave modules are off in your company. Employees whose first sign-in was more than 10 days ago do not get it.
Also:
The sender name of the e-mails shows your company name followed by Teamso.
Each employee gets each reminder at most once. The e-mails go out on weekdays between 09:30 and 11:30.
Employees can also turn these reminders off themselves with the Unsubscribe link at the bottom of the e-mail or in the Teamso e-mails section of Notification settings.
The reminders only go in companies opened with Get Started whose license is active.
Common problems
Symptom: An employee did not get the "Your account is waiting for you" e-mail.
Cause: The employee signed in, the set password link expired (a link is valid for 7 days), the reminder had already been sent to them or this section is off.
Solution: For an expired link, send the sign-in details again from the people list; the reminder is considered again 3 days later.
Symptom: The switch is greyed out and cannot be changed.
Cause: You do not have permission to change the setting.
Solution: Ask the company admin for the Company Permission Settings permission.