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User guides and help channels

Explains how to reach the Teamso guides from this help center and from the in-app Help Center, the How do I use this page? link, and how to write to the support team through chat or Feedback.

All the step-by-step guides to the Teamso modules, by role, are in this help center (help.teamso.com). Articles are grouped into collections by module, and you can search directly from the search box at the top. The same guides also open inside the app.

Opening a guide from the app

Help Center
  1. Click Help Center at the bottom of the left menu.

  2. Type what you want to do in the search box at the top (e.g. "leave request"). Results appear as you type: type at least 2 letters; words match from the start of a word, and the matching words are highlighted. Choose a result with the arrow keys and press Enter to open it; the / key takes you to the search box. You can also browse without searching:

    • Where to start lists, in order and numbered, the guides to read first for your role (Admin, Manager, Employee). You can change the role; your choice is remembered in this browser. Below it are the guides you viewed recently and All modules (a short description of each module and its number of guides).

    • Pick a module in the Modules list on the left or in All modules to list its guides. Each module starts with its overview article, marked Start here. Use All, Admin, Manager and Employee to filter the list by role.

    Clicking an article opens it inside the app; Open in the Help Center takes you to its version in this help center.

How do I use this page? link
  1. On any screen, the Help button in the top bar (a question mark, named How do I use this page?) opens the guide for that screen. On a phone this link is in the account menu. On screens without a guide, only a question mark icon appears there, and it opens the Help Center.

The ⓘ icon next to some fields shows a short explanation; Open the full guide takes you to the related article.

Writing to the support team

  • Chat: write to the Teamso support team from the chat bubble at the bottom right of the app.

  • Feedback: choose Send feedback in the account menu at the top right, type your message in the Question and Feedback window and click Send.

  • If the support team needs to look at a problem in your account, your company administrator can grant time-limited or unlimited access (Granting the Teamso support team time-limited or unlimited access).

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