This article collects the messages shown while scanning a QR code and the frequently asked questions about PDKS. It applies to employees, managers and PDKS admins.
Before you start
Note the message on the screen and look for the same text in the table below.
Check the location card: green means inside the area, orange outside, red that the location cannot be read.
Step by step: error messages
Message on screen | Cause and fix |
You are too far from the expected location | You are outside the location's area (radius + extra). Move closer to the QR point. If GPS drifts indoors, the admin can increase the radius or the extra location radius. |
You are not assigned to this location | You have been assigned another location. Use the right QR point or ask your manager for access. |
Could not read your location, check the location permission | The device sent no location. The refusal screen names the cause the phone found (for example "No location yet", "The app cannot get your location", "Location permission denied"); follow the advice under it. Usually it is enough to turn on the phone's location services (GPS), allow the app or browser to use your location, wait a few seconds and scan again. |
The QR code expired, scan the current code on screen | The dynamic code has changed. Scan the current code on the screen; a photographed code is not accepted. |
This QR code was already used; scan the current code on the screen | You scanned the same dynamic code twice. Wait for the code to change. |
QR code not recognised or inactive | The code was deleted, deactivated or is another code. Scan the current code at the location. |
This is not a Teamso QR code, scan the one at your location | The camera read a code that does not belong to Teamso. |
Invalid QR code signature | The code is damaged or forged. Tell your manager. |
This location is currently closed for scanning | The location is passive. The admin must activate it. |
The PDKS module is currently off | The module was turned off in Settings. |
This device is not registered to your account; an approval request was sent to your manager | Device binding is on and you scanned from a new device. After approval, scan with the same device and browser. |
This device is quarantined, contact your administrator | The device was quarantined. The manager must lift the quarantine. |
The device id could not be read; allow browser storage | The browser blocks local storage (e.g. a private window). Open it in a normal window. |
Mock location detected | The scanning client reported a fake location; with auto quarantine on, the device is locked. The Scan QR screen and the current mobile app do not send this information. |
For security reasons this device cannot be used | A rooted or jailbroken device. Use another device. |
You need to be connected to the corporate wireless network | A Wi-Fi network is defined for the location and the scanning client reported a different network. |
This network is not allowed, connect to the corporate network | IP restriction is on and your network is not on the allowed list. |
Photo verification is required | No front-camera photo could be taken. Check the camera permission. |
The QR is locked because you are late, you need to send an excuse | Your lateness exceeded the QR lock period. Send an excuse from the result screen. If the shift start on the screen is not your shift, say so in the excuse and tell your manager. |
QR locked due to lateness, please talk to your manager | Excuse required is off or the lateness was already rejected. Your manager can enter a manual record. |
Too early. You can check in from … | You scanned before the early entry window. Scan again at the earliest check-in time on the screen. If the shift start on the screen is not your shift, tell your manager (only shared shifts count). |
The check-in cut-off for this location has passed | The location's entry time limit has passed. Talk to your manager. |
Your break is still open; scan the break end before checking out | Break tracking is required. End Break first. |
A break is already open; scan the break end first | A second break cannot be started. |
No open break found; scan the break start first | A break that was not started cannot be ended. |
Too many attempts, please wait a moment | The per-minute attempt limit was exceeded. Try again in a minute. |
The offline scan could not be sent in time, please scan again | A scan kept while offline could not be sent within 15 minutes. |
This action was already recorded a moment ago. | Not an error; the first record stands. |
Camera permission denied | Turn on camera permission in the browser or app settings. |
Secure connection required | The camera only opens over HTTPS. |
The camera is in use by another app | Close the other app using the camera. |
Location is turned off on this page / The camera is turned off on this page | A site setting turns off location or the camera; there is nothing you can change. Tell your system administrator. |
The app cannot get your location / The app cannot use the camera | Allow the Teamso app in the phone settings, or open teamso.com in the phone's browser and scan there. |
You cannot scan | Your account has no PDKS responsibility. Contact HR. |
Frequently asked questions
Can employees check in without scanning the QR code?
If Check-in without QR (by location) is on at the location, the employee uses Check in or out by location on the Scan QR screen and picks the location; if Automatic check-in (mobile app) is on, turning automatic check-in on in the mobile app checks them in on entering the area and out on leaving it. Details: Checking in by location and automatic check-in.
Does automatic check-in track my location all the time?
No. Your position is only processed when you cross the edge of a workplace location's area; no route or location history is kept. You can stop it at any time with Turn off on the card.
An employee forgot to scan the check-out. What happens?
If Auto checkout (forget prevention) is on, 2 hours after the planned end the system writes the planned end as the check-out. If it is off, the missing check-out lands as a plan mismatch; the manager can enter the correct time with Records > Manual Record.
An employee's phone broke or was replaced.
Open the employee's detail on the Employees tab and Remove the old device under General Info > Registered Device. If they have no other approved device, the device of their next scan is registered automatically. With device binding on, the new device may also arrive as Pending approval; register it with Approve.
Which day does a scan after midnight on a night shift belong to?
The day the shift started. A 02:00 scan on a 22:00–06:00 shift belongs to the previous day's shift.
Does an employee on leave show as "No-show"?
No. No absence opens for an employee with approved leave, a public holiday or no plan that day. If the leave was entered later, you can approve the absence discrepancy that was opened.
What happens to the absence if a late employee scans later?
The absence opened for that day closes by itself; lateness is judged by the check-in time.
Can I undo a rejected discrepancy?
No. When unsure, use Add Note or Request Excuse first.
Can employees scan from a computer?
Yes. The Scan QR screen works with the computer's camera. With device binding on, every browser counts as a separate device. The scan rules are the same on a phone and a computer.
Whom do managers see?
A user with PDKS Manager sees only the employees of the branches they are responsible for, and themselves. Seeing the whole company needs PDKS Admin.
How long are scan photos kept?
For the Photo Retention period (default 90 days); expired photos are deleted every night and the scan record stays. Managers see the photo in the Scan Detail on Records.
Result
After fixing the cause, scan again with Try Again. If the cause is the device, a permission or a lock, talk to your manager instead of retrying; rejected attempts appear with their reason on your manager's Records screen.
Common issues
Symptom: "Location permission denied" although the location is right.
Cause: Location permission is off for this site in the browser, or for the browser in the operating system.
Solution: Follow the path shown on the card (Windows: Settings › Privacy › Location; macOS: System Settings › Privacy & Security › Location Services) and reload the page.