This article explains how a company that signed up for Teamso itself on teamso.com moves to a paid plan. The payment is made by the company admin or a user with the Company Permission Settings permission. A user with only the View Company Settings permission sees the subscription summary but cannot start a payment, and does not see the Upgrade plan link in the trial bar. Card details are entered on iyzico's secure payment page; Teamso does not store card details.
For companies whose license is managed by the Teamso sales team or a distributor, this screen does not take payments; it says "Your license is managed by our sales team or your distributor". For the subscription of those companies, see Subscription, extra user payment and license period.
Before you start
Decide how many people will use Teamso. The number of users cannot be lower than your current number of active users.
Decide which packages (Leave, Payroll, PDKS and so on) you will use.
Decide whether you will pay monthly or yearly.
Have your card ready if you pay by card, or access to your bank if you pay by bank transfer.
Step by step
1. Open the payment screen
You reach the payment screen in these ways:
During the trial, click Upgrade plan in the bar at the top of the screen (for example "12 days left in your trial").
If the license has expired, the payment screen titled Your license has expired opens by itself when you sign in. In that case you cannot go to the other dashboard screens until you complete the payment.
The status of your license is shown at the top of the screen (for example "Your trial ends on 17/11/2026.").
2. Enter the number of users
Type the number of people who will use Teamso in Number of users, or change it with + / -. Your current number of active users is shown under the field; the number of users cannot be lower than that.
3. Choose the billing period
In Billing period, choose Monthly or Yearly. With yearly billing, 12 months are charged at once.
4. Choose your packages
In the Packages list, tick the packages you want to use. Each package shows its monthly price per user in small grey text on the right; packages without a price show Free. The prices of the packages you pick are also listed in the summary on the right. The employee management package is part of every plan and cannot be removed. The list opens with the packages of the modules that are on in your company already ticked; if you chose packages on the pricing page before signing up, it opens with those.
The price per user is the sum of the packages you choose. When the payment is complete, your company's packages become the packages you chose. If you leave a package out, its screens are turned off in the new period. If you pick a module you did not pay for in the workspace setup after paying, the module shows as locked; add it to your plan with Buy under Settings > Modules.
5. Check the amount
The Standard plan summary on the right shows the packages you chose with their prices, the Price per user, the Number of users and the Total. The total is the price per user × the number of users (× 12 months for yearly). If your company is in Turkey, prices are in Turkish lira and you pay in lira; in any other country prices and the payment are in USD.
6. Proceed to payment
Click Proceed to payment. iyzico's secure payment page opens. Choose the payment method (card or bank transfer) and complete the payment.
To pay later, click Continue with the trial for now.
7. See the payment result
After paying you return to Teamso and the Verifying your payment screen opens; the result appears within a few seconds:
Payment received, thank you!: Your license is activated. The screen shows the plan, the number of users, the Amount paid and the Valid until date. Click Continue; if you have not finished the workspace setup yet, the setup wizard opens (The workspace setup wizard).
Payment could not be completed: No payment was taken. The screen shows the reason and the error code. Click Try again to pay again.
Waiting for your bank transfer: See the "Paying by bank transfer" section below.
Your payment is awaiting approval: Your payment is waiting for approval from the payment provider (for example a shopping loan). Your license is turned on by itself once it is approved.
Your payment is still processing: Your bank may still be confirming it. Click Check again in a few minutes.
Paying by bank transfer
If you chose bank transfer on the iyzico payment page, the result screen shows Waiting for your bank transfer:
Make the payment from your bank using the IBAN, Recipient, Bank, Reference code, Amount to transfer and Pay by details on the screen. You can copy the IBAN and the reference code with the icon next to them.
Always put the Reference code in the transfer description; without it your payment may not be matched. Make the payment within 5 business days.
When the payment arrives, your license is turned on by itself. To see the status, click Check again. While you wait, you keep using the trial or your current plan; the Your bank transfer is pending bar appears at the top of the screen and Details takes you back to these details.
Do not pay again by card while a bank transfer is pending: if both arrive, two periods are purchased. The payment screen warns you in that case.
Result
When the payment is received, your license is valid for one month (one year for yearly billing) with the number of users you chose.
If you pay again while your plan is running, your remaining time is kept: the new period starts the day after your current plan ends. The payment screen shows this with the note "Your current plan is valid until ...".
7, 3 and 1 days before the paid license ends and on the end date, a renewal reminder email is sent to the company admin.
When a paid license ends, if you have no more than 10 users and the company has been using Teamso for less than 7 months, the license is extended free of charge for one month.
When the license expires, users with payment permission are taken to the payment screen when signing in; other users cannot sign in. No data is deleted; after paying you continue where you left off.
Common problems
Symptom: It says "You don't have access to this page".
Cause: Starting a payment spends money on behalf of the company, so only the company admin and users with the Company Permission Settings permission can open this screen. The View Company Settings permission is not enough.
Solution: Ask your company admin to make the payment or to give you the permission (Responsibility management).
Symptom: I cannot lower the number of users.
Cause: The number of users cannot be lower than your number of active users.
Solution: Deactivate the accounts of employees who do not use Teamso, then lower the number of users.
Symptom: I made the bank transfer but the license did not turn on.
Cause: Depending on your bank, a transfer can take a few hours to arrive, or the reference code was not put in the description.
Solution: Click Check again after a while. If you did not include the reference code or the pay-by date has passed, write to the support team.
Symptom: It says "Your license is managed by our sales team or your distributor".
Cause: Your company's license is not self-serve; the Teamso sales team or a distributor manages it.
Solution: To renew your plan or change the number of users, contact your distributor or the support team at [email protected].