This page lists the most common situations in the Performance module as symptom, cause and solution. For the setup order, see the checklist in the Overview.

Symptom: There is no Add Goal button.
​Cause: One of these:

Solution: On the Periods card, click the period that says Target entry open. If the setting is Manager, your manager enters your goals. If the window dates must change, contact the admin; the settings of a started period cannot be changed (Creating a period).

Symptom: Growth and hiring > Goals is not in the menu.
​Cause: Performance Management Employee Permission or Performance Management Administrator Permission is not assigned.
​Solution: Have the permission assigned from Configuration > Performance > Responsibilities (Responsibility management).

Symptom: Send to Approval is disabled or missing.
​Cause: If disabled, the weights of your goals in the period (approved ones included) do not total 100%, or you have not reached the minimum goal count; hovering over it shows why. If missing, you have no goals in Pending, or you are in the Employee view.
​Solution: Switch to the Myself view; fix the weights of the Pending goals with Edit so that the total is 100%.

Symptom: Next is disabled in the goal window.
​Cause: The Minimum Goal Count is not reached or the total weight is not 100%.
​Solution: Complete the missing goal count or weight shown in the button's tooltip.

Symptom: Goal entry looks locked.
​Cause: The Target Entry End day has passed. The end day is part of the window; the window closes at the end of that day.
​Solution: Goals cannot be added in a closed period. A manager or the admin can take unapproved goals into evaluation with Respond.

Symptom: "I have no manager"; my goals became Approved without going to approval.
​Cause: No manager is defined in your Position Information. The goals of an employee without a manager are approved automatically and scored at the end of the period only on the value they enter.
​Solution: This is expected. If manager approval is needed, ask HR to define your manager (Employee module).

Symptom: The manager cannot approve the employee's goals; there is no Respond.
​Cause: The goals are Pending; the employee has not sent the goals they entered for approval yet. Goals the manager enters for the employee start as Approved and need no approval.
​Solution: Ask the employee to click Send to Approval in the Myself view.

Symptom: The manager's Approve button is disabled.
​Cause: The weights of the employee's goals in the period do not total 100%.
​Solution: Fix the weights with Revise and Approve (Team goals as a manager).

Symptom: "My goal was not included in the evaluation"; the status is Not Included.
​Cause: When the entry window closed, the goal was still Pending or Waiting Approval.
​Solution: Your manager or the admin can bring the goal into the evaluation from its menu in the Employee view with Respond > Approve; the goal becomes Evaluation Pending.

Symptom: The entry window closed but goal statuses did not change.
​Cause: Statuses are updated in the night after the window closes (or earlier when the Goals screen is opened); an open page may still show the old list.
​Solution: Refresh the page.

Symptom: I cannot enter an actual value.
​Cause: The goal entry window has not closed yet, the goal is not in Evaluation Pending, or the period's Success Criteria Entry setting is Manager.
​Solution: Wait for the window to close; if the setting is Manager, your manager enters the value.

Symptom: Both values are entered but the goal is not Completed.
​Cause: Steps are defined for your department on Configuration > Performance > Approval process. In Evaluation Waiting Approval your other goals are still being evaluated; in Evaluation In Approval the approver's decision is awaited.
​Solution: Complete the values of the remaining goals; let the next approver know. The admin can approve at any step (End-of-period evaluation).

Symptom: The approver does not see the Approve button on the employee's row.
​Cause: It is not their turn, the evaluation has not entered the approval process yet, or the screen is in card view in the mobile app.
​Solution: Check that the status is Evaluation In Approval and do it from a computer.

Symptom: My Results is empty.
​Cause: Not all evaluations in the period have been submitted and the admin has not closed the period, or results are closed to employees for the period.
​Solution: Wait for the period to complete. After the end date, the admin can close the period with Close on the Periods tab; results then open with the submitted evaluations (Filling in competency evaluations).

Symptom: The goal and competency scores are not combined into one final score.
​Cause: The goal/competency weight (default 60%/40%) is not used in any calculation today.
​Solution: Track the goal score on the Goals screen and the competency score on the My Results and Reports tabs separately.

Symptom: My recognitions ran out; the Recognise window says "No recognitions left this month."
​Cause: In peer recognition every employee has a monthly number of recognitions (5 by default) and you have used this month's. Waiting, active and revoked recognitions count; a rejected one gives the right back.
​Fix: They renew by themselves on the first day of each month; the window shows how many days are left. If the number should be raised, your badge admin changes Monthly peer recognition quota in the Settings tab of Badge management (Recognising a colleague).