This article explains the Data Reset operation on the Company Settings screen. It deletes all data that belongs to your company in Teamso irreversibly. Only the company's main administrator account (the company administrator who signed up for Teamso) can do it; other users do not see this section at all. It cannot be done in a support session either.
Before you start
You must be signed in with the main administrator account.
A phone number must be registered on your account and you need access to it; the operation is confirmed with a code sent by SMS. If you signed up for Teamso yourself, no phone number was taken at sign-up; first add yours with Edit / Change on your own row under People > Employee list.
Download any reports, payroll outputs and documents you want to keep beforehand.
Step by step
In the left menu, go to Configuration > Company settings.
In the settings menu on the left, click Data Reset under the Critical Operations group.
Click Reset. A warning window opens.
Read the warning. Click Reset Data to continue or Cancel to stop.
In the Data Reset Confirmation window, enter the code sent to your registered phone number and confirm.
Result
When the operation completes, "The data was successfully reset." appears and you are signed out. The reset deletes:
All users other than you, and their permissions,
Branches, departments and positions (one default branch and department are created in their place),
Leave, expense, request, overtime, shift, timebook, inventory, vehicle, shuttle, announcement, benefit, salary, seniority and identity/personnel records, and the files uploaded for them,
Approval processes, reports and activity records (Transaction History; the start and finish records of the reset stay in the new history).
Your Digital Credit balance and credit records are not deleted; credits you bought can still be used after the reset.
Common problems
Symptom: I cannot see the Data Reset section.
Cause: You are not signed in with the main administrator account. This section appears only for the company's main administrator account and cannot be opened to other users by granting a permission.
Solution: Sign in with the main administrator account.
Symptom: After Reset Data no confirmation window opens and a "No Phone Number" warning appears.
Cause: Your account has no phone number; with no number to send it to, no code is created.
Solution: Choose Edit / Change on your own row under People > Employee list, add your phone number and start the reset again.
Symptom: The confirmation code does not arrive.
Cause: The phone number registered in the system is wrong.
Solution: Check your phone number on your own record under People > Employee list and start again.
Symptom: I reset the data by mistake.
Cause: The operation cannot be undone.
Solution: Deleted data cannot be restored from the application; it has to be entered again.