This article explains how to sign in to Teamso on the web. The steps are the same in the mobile app (Mobile app). When your company adds you to Teamso it can email you a link to set your password (the password itself is never emailed); if it did not arrive, ask your HR team to send your login information again or set a password yourself with Forgot Password.
Before you start
Know the email address or mobile phone number your company saved in the system. Both lead to the same account.
Know your password. If you do not, follow the Forgot Password steps in I can't log in.
First sign-in: set your password
When your company adds you or sends your login information again, you get an email asking you to set your password (subject: "Your … Teamso account is ready" or "Set a new password for …").
Click Set my password in the email. The link works for 7 days and only once.
On the Set your password screen, check your name and company and type the same password in New password and Repeat new password. The At least 6 characters and Passwords match items under the fields get a green tick as each one is met.
Click Set my password; the button turns on once both are met. A few seconds after Your password is set, the sign-in screen opens (you can also click Sign in now without waiting). It opens straight on the password step of your account; type your new password and click Login (step 5 below).
If the link was already used or has expired, This link has expired appears. Ask your company to send your login information again or request a new link with Forgot Password (I can't log in).
Step by step
Open teamso.com/dashboard/account/login in your browser, or open the Teamso mobile app.
Choose the Email or Phone tab at the top and type your email address in Email Address or your phone number in Telephone Number. For a phone number, pick the country code from the flag on the left. Teamso selects the method you used last on your next sign-in.
Click Continue.
If you are registered with more than one company under the same email or phone, the Choose your account screen opens. Each card shows your first, second and last name, with the company name and that account's email address, partly hidden (for example ay••••••@ornek.com), below it; click the card of the company you work for. With four or more accounts you can narrow the list with Search Account... at the top. If you have only one account, this screen is skipped.
The top of the Enter your password screen shows the email address or phone number you typed if you have one account, or the account you chose with its company name if you have more than one; click Change to switch to another account. For your security your name is not shown at this step. Type your password in Password and click Login. If Caps Lock is on, Caps Lock is on appears below the field.
If your company requires extra verification at sign-in, the Identity Verification screen opens. Enter the 6-digit code sent by SMS to your phone or to your email address and click Verify and Sign In. The code is valid for 3 minutes; when the time runs out, Resend Code appears.
Result
The Home page opens. On your first sign-in you may be asked to accept the user agreement and the KVKK (personal data) texts.
If you are a candidate in the E-Welcome process, the E-Welcome form opens instead of the home page (Filling in the E-Welcome form as a candidate).
If you are a company administrator with the payment permission and the license has expired, you are taken to the payment screen (Subscription and payment).
Common problems
Symptom: "The email, phone number or password is incorrect. Check them or reset your password." appears.
Cause: The password was wrong, or the email address or phone number you typed is not registered. So that nobody can find out whether you have an account, Teamso takes an unregistered address to the password step too and does not say which one was wrong. If your company turned on account lockout, the message also says how many attempts are left before the account is locked.
Solution: Check the email address or phone number and the password; try the other one (phone instead of email or the other way round). If that fails, reset your password with Forgot Password (I can't log in) or ask your HR team which details are on record.
Symptom: "Incorrect password. Try again or reset your password." appears.
Cause: The password of the account you picked on the Choose your account screen was wrong. If your company turned on account lockout, the message also says how many attempts are left before the account is locked.
Solution: Check your password or reset it with Forgot Password (I can't log in).
Symptom: "Too many requests. Please wait a moment." appears when you click Continue.
Cause: Many lookups were made in a short time from the same network or for the same email address or phone number.
Solution: Wait a minute and try again.
Symptom: "We couldn't reach the server. Check your connection and try again." appears.
Cause: Teamso could not be reached; usually the internet connection dropped.
Solution: Check your connection and click Continue or Login again.
Symptom: The verification code came by email instead of SMS.
Cause: Your company chose SMS, but you have no phone number on record or the company has run out of Digital Credits; the code is then sent to your email.
Solution: Enter the code from your email.
For other sign-in problems: I can't log in - what should I do?